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Digital Banking Consultant

3 weeks ago


Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. Every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Job Description

This role involves providing outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Responsibilities:
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features
Skills and Qualifications

To grow and be successful in this role, you will ideally bring:

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
What We Offer

We value a growth mindset, so if you have most of these skills in your toolbox, we'd love to hear from you.

In addition, we offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.