Helping People Succeed with Exceptional Support

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $80,000 - $130,000

Empowering Customer Success through Personalized Support

Mable is a leading healthtech platform dedicated to creating lasting, positive change across the entire care and support sector.

**Job Opportunity**

We are seeking a highly skilled Customer Support Specialist to join our vibrant team. As a key member of our support crew, you will be at the heart of our platform, empowering users to achieve their goals through seamless experiences.

**Key Responsibilities**

  • Provide exceptional support to our community in a high-volume inbound call centre environment, also supporting additional channels as required.
  • Display excellent interpersonal skills with an empathetic and compassionate approach to customers.
  • Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required.
  • Offer information, advice, guidance, and support to our community, helping users get the most out of Mable based on their individual needs.

**Benefits Package**

  • Pursue career growth with learnings from industry experts, experienced leaders, and on-the-job opportunities.
  • Enjoy comprehensive parental leave policies, including 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
  • Work with flexibility, balancing time in the office with remote work arrangements.
  • Take advantage of flexible leave days, with one extra paid leave day per quarter for what makes you happy.

**Our Culture**

  • Join a vibrant and caring team that values diversity and welcomes all people, regardless of family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
  • Be part of a collaborative environment that recognises and rewards great performance and celebrates wins.

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