Customer Experience Manager

4 days ago

Gosnells, Australia beBeeExperience Full time $82,000 - $98,000
Job Description:

As a Customer Experience Manager, you will play a crucial role in driving business growth by delivering exceptional customer experiences.

  • Provide high-level customer service by maintaining and nurturing relationships with clients, supporting the Sales Team to achieve their targets.

You will be responsible for:

  • Supporting customers with confidence by providing timely and accurate product information, ensuring quick issue resolution.
  • Communicating clearly on pricing, credit options, and terms aligned with company policies and customer profiles.
  • Maintaining a professional presence as you represent the company with a positive attitude in all interactions with customers and vendors.
  • Educate and empower customers to understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
  • Addressing and resolving product or service concerns by identifying causes and delivering prompt, thoughtful solutions.
  • Proactively conducting telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
  • Coordinating with vendors to share accurate shipping and delivery updates with customers.

To succeed in this role, you will need:

  • At least 2-3 years of experience in sales, preferably in civil-related, industrial, or technical products.
  • CRM experience and sales/customer service short courses are advantageous.
  • High attention to detail, accuracy, and excellent organization and time management skills.
  • Excellent communication and interpersonal skills, with a positive 'can-do' attitude.

This is an exciting opportunity to grow your career in a trusted Australian company. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

  • Department Manager

    2 weeks ago

    Gosnells, Australia beBeeLeadership Full time

    Job OverviewWe are seeking an exceptional leader to drive customer satisfaction and manage department operations within a retail environment.The ideal candidate will have the ability to engage customers, prioritize safety, and lead their team to maintain high-quality standards across all hours of the day.Key ResponsibilitiesDevelop and implement strategies...

  • Experience Leader

    3 days ago

    Gosnells, Australia beBeeCustomer Full time $104,000 - $130,878

    Lead Customer ExperiencesAs a customer experience leader, you will be responsible for driving excellent customer experiences and managing departments within your organization.Key Responsibilities:Engage with customers to understand their needs and expectations.Maintain high standards of quality, hygiene, and availability to ensure customer...

  • Trade Customer Relationship Manager

    1 week ago

    Gosnells, Australia beBeeTerritory Full time $80,000 - $120,000

    Role OverviewWe are seeking a results-driven Business Development Manager to join our high-performing team. In this key role, you will be responsible for managing a portfolio of trade customers across southern metro areas in Perth and South WA.This is a hands-on, customer-facing opportunity ideal for someone who's ready to take ownership, drive growth, and...

  • Customer Activation Consultant

    2 weeks ago

    Gosnells, Australia Workskil Australia LTD Full time

    **About the Role** The Customer Activation Consultant will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment and will partner with various stakeholders in order to establish a range of activities to enable our customers to...

  • Senior Customer Liaison Officer

    1 week ago

    Gosnells, Australia beBeeCustomerService Full time $85,915 - $98,717

    Job OpportunityWe are seeking a highly skilled Customer Relationship Manager to join our team in Gosnells, Australia. This role is ideal for individuals who thrive in customer-facing environments and have a passion for delivering exceptional service.Key Responsibilities:Provide high-level customer service to clients by maintaining and nurturing relationships...

  • Customer Service Roles

    3 days ago

    Gosnells, Australia Workskil Australia Ltd Full time

    **Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals!** **Are you looking for a change?** **Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment.** Kickstart your career with us and we will support you with intensive training, and help you achieve...

  • Customer Service Roles

    2 weeks ago

    Gosnells, Australia Workskil Australia Limited Full time $60,000 - $80,000 per year

    Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals Are you looking for a change? Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment. Kickstart your career with us and we will support you with intensive training, and help you achieve a Certificate...

  • Retail Customer Service Representative

    6 days ago

    Gosnells, Australia beBeeCustomerService Full time $55,000 - $75,000

    Job Title:Store Sales AssociateAchieve excellence in customer service as a vital member of our retail team.Energize customers with warm welcomes and efficient shopping experiences.Collaborate with colleagues to ensure seamless store operations.Meet shoppers' needs by answering questions, finding products, and facilitating purchases.Maintain visually...

  • Customer Service and Sales Specialist

    6 days ago

    Gosnells, Australia beBeeCUSTOMER Full time $92,717 - $96,120

    Job DescriptionWe are seeking a highly motivated individual to join our team as a Customer Service and Sales Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, while also driving sales growth and revenue.Your primary objective will be to maintain and nurture relationships with existing...

  • Duty Manager

    1 week ago

    Gosnells, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...