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IT Support Specialist
2 months ago
Roshana Care Group is a leading provider of aged care, home care, mental health care, and disability support services. With a strong commitment to quality and excellence, we strive to make a positive impact on the lives of our clients and their families.
Job SummaryWe are seeking an experienced IT Officer to join our team. The successful candidate will be responsible for managing, maintaining, and repairing our IT systems, as well as providing technical support to our staff and clients.
Key Responsibilities- Provide first-level support for end-users via phone, email, and remote support tools.
- Log and complete helpdesk enquiries, while maintaining the IT knowledge base.
- Provision and install computers, mobile phones, and peripherals.
- Proactively monitor remote site statuses, including site-specific peripheral equipment.
- Perform server and network administration tasks.
- Assist with project work as directed by the IT Manager.
- Install and configure computer hardware, software, systems, printers, and scanners.
- Provide training to end-users in general software and hardware use.
- Respond to service issues and requests in a timely manner.
- Provide technical support across the company.
- Manage and set up hardware, including desktops, laptops, tablets, and printers.
- Certification in industry certifications will be considered a plus.
- Strong oral, written communication, and interpersonal skills.
- Excellent troubleshooting skills.
- Attention to detail.
- Commitment and capacity to deliver quality assistance.
- Ability to work independently and as a team member.
- Demonstrated depth of technical understanding and knowledge of PC hardware/software in networked corporate-based environments, peripherals, PC operating systems, and a range of application software.
- A competitive industry salary package commensurate with skills and experience.
- Long-term career development opportunities.
- On-the-job training and development opportunities available.
- Access to Roshana Care Group's Employee Assistance Program.
- Roshana Care Group respects and embraces diverse perspectives, experiences, and traditions.
- Roshana Care Group values each employee's contribution towards achieving its business objectives.
- Our culture of compassion, respect, communication, teamwork, and integrity supports the development of staff and ensures the wellbeing of all employees.
