Operational Excellence Lead

1 week ago

Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $180,000

Job Title: Operational Excellence Lead

The role of an Operational Excellence Lead is critical in driving end-to-end operational efficiency and effectiveness within a business. This position ensures that all operational functions are streamlined, collaborative, and aligned with the company's strategic objectives.

  • Lead and coordinate operational functions to ensure efficient delivery of tasks and projects.
  • Develop and implement strategies to improve operational processes and systems.
  • Mentor and develop high-performing managers and teams.
  • Collaborate with cross-functional teams to achieve business goals.

Key Responsibilities:

  • Operational Leadership:
    • Translate company vision and strategy into measurable operational outcomes.
    • Drive a culture of continuous improvement, teamwork, and accountability.
    • Act as a key member of the Executive Leadership Team, contributing to strategic decision-making.
  • Operational Excellence:
    • Oversee and streamline workflows across Sales Operations, Estimating, Drafting, and Admin Support.
    • Ensure operational processes and policies are documented, consistent, and scalable.
    • Collaborate closely with Construction, Procurement, and Sales to align cross-departmental outcomes.
    • Establish clear KPIs and reporting frameworks for each function, ensuring performance is tracked and communicated.
  • People & Culture:
    • Lead and develop high-performing managers and teams.
    • Support staff retention and engagement through clear expectations, coaching, and performance management.
    • Ensure succession planning and professional development pathways exist within all direct reports' teams.
  • Financial Management:
    • Work with Finance to ensure operational budgets are adhered to.
    • Identify and implement cost efficiencies without compromising quality.
    • Manage relevant supplier and stakeholder relationships as required to support operational delivery.
  • Risk Management:
    • Ensure all operational activities are compliant with industry regulations, WHS standards, and company policies.
    • Mitigate risk by identifying bottlenecks and implementing preventative strategies.

Requirements:

  • Tertiary qualifications in Construction Management, Business, or a related field (preferred but not essential).
  • Minimum 8+ years' leadership experience in the residential building industry.
  • Proven leadership in an Operations/Production/General Management role within residential construction or a related sector.
  • Strong understanding of Sales Operations, BOQ / Production Estimating, Drafting & Design and Admin Support functions.

KPIs / Success Measures:

  • Achievement of business-wide operational KPIs.
  • Improvement in efficiency and reduction in rework/errors.
  • Consistent delivery of accurate and timely output across all reporting lines.
  • Positive staff engagement and retention rates.
  • Measurable contribution to profitability and customer satisfaction.

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