Sales Support Associate
4 weeks ago
About ACL Industrial Technology
We are a leading independent industrial supply company dedicated to providing fast, easy, and hassle-free service to our customers. Our mission is to eliminate supply chain frustrations and offer a wide range of industrial products, including machinery, welding, safety, abrasives, and more.
Job Summary
We are seeking a highly skilled Sales Support Associate to join our team in Rockhampton. As the primary point of contact for customers, you will be responsible for handling inbound inquiries, managing existing accounts, and driving sales growth. This role would be ideal for trades people looking for a change in career or those with experience in customer service and sales.
Key Responsibilities
- Provide exceptional customer service, handle sales inquiries, and assist walk-in customers.
- Maintain a clean and organized branch, ensuring safety and addressing issues promptly.
- Manage smaller accounts, build strong relationships, and identify upselling opportunities.
- Complete sales reporting requirements accurately in our systems.
- Attend daily sales huddles and follow our sales process.
Requirements
To succeed in this role, you will need:
- Experience in sales or customer service, preferably in B2B supply.
- Familiarity with CRM and ERP systems (Netsuite experience is advantageous).
- Strong organizational skills, multitasking ability, and a process-driven approach.
- Sales mindset with a helpful attitude towards colleagues and customers.
- Attention to detail and a friendly nature.
Salary and Benefits
This is a full-time position offering a competitive salary package, benefits including a vehicle and phone, and potential profit share. Standard hours are 7:30 am to 4:30 pm with some flexibility.
Average Salary Estimate: $60,000 - $80,000 per year based on industry standards and location.
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