Teletriage Nurse

We are seeking a compassionate and experienced Teletriage Registered Nurse to join our 24/7 support centre. As a critical member of our team, you will provide telephone and messenger-based screenings to evaluate the medical and mental health concerns of our members.

• Conduct telephone and chat-based screenings to assess medical and mental health concerns.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
• Provide referrals to counselling and partner services according to member needs.
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

• Minimum of 3 years of nursing experience, with experience in emergency and triage.
• Proven problem-solving skills with exceptional attention to detail.
• Strong organisational and time management skills, capable of working independently and within a team.
• Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
• High level of self-motivation and proactive in enhancing personal performance.
• Confidence in using technology platforms and a commitment to ongoing professional development.
• Current registration with AHPRA without restrictions.

• Hybrid and flexible working environment.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave.
• Paid parental leave with an attractive return to work policy.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
• Salary packaging novated leasing.
• Access $250 annually to fund to invest in your wellbeing.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events.
• Dog-friendly office.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

We are committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status.