Teletriage Nurse Specialist

3 weeks ago

Waterloo, Australia at Sonder Full time

Sonder is a leading active care technology company that empowers organisations to improve the wellbeing of their people. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals. We are committed to delivering exceptional care and support to our members.

We are seeking a compassionate and experienced Teletriage Registered Nurse to join our 24/7 support centre. As a Teletriage Nurse, you will provide telephone and messenger-based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Key Responsibilities:

  • Conduct telephone and chat-based screenings to assess medical and mental health concerns.
  • Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
  • Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
  • Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
  • Provide referrals to counselling and partner services according to member needs.
  • Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

Requirements:

  • Minimum of 3 years of nursing experience, with experience in emergency and triage.
  • Proven problem-solving skills with exceptional attention to detail.
  • Strong organisational and time management skills, capable of working independently and within a team.
  • Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
  • High level of self-motivation and proactive in enhancing personal performance.
  • Confidence in using technology platforms and a commitment to ongoing professional development.
  • Current registration with AHPRA without restrictions.

About Sonder:

Sonder is a dynamic and growing company that values its employees and provides a range of benefits and opportunities for professional development. We are committed to delivering exceptional care and support to our members and are seeking like-minded individuals to join our team.

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