Technical Support Team Leader

2 hours ago


Perth, Western Australia Varonis Full time

About Varonis

Varonis Systems is a leading provider of unstructured and semi-structured data governance software. Our mission is to protect companies' most sensitive information from insider threats and cyber-attacks by analyzing, securing, managing, and migrating their vast volumes of unstructured data.

Job Summary

We are seeking an experienced Technical Support Team Leader to join our growing team of support personnel. As a Technical Support Team Leader, you will be responsible for leading a team of technical support specialists, providing guidance and mentorship, and ensuring exceptional customer support.

Key Responsibilities

  • Lead and mentor a team of technical support specialists
  • Recruit and onboard new team members
  • Perform staff reviews and communicate new procedures, policies, and goals
  • Monitor queues and assist with daily tasks
  • Create and implement procedures to ensure quality, timely, and efficient delivery of customer-oriented services
  • Work effectively with other teams to increase productivity and overall client experience
  • Handle escalated issues from customers

Requirements

  • Proven customer support experience
  • At least 2 years of managerial experience in the software industry
  • At least 3 years of experience in a full hands-on Technical Support position
  • Practical experience in a global B2B enterprise company
  • Familiarity with CRM systems and practices
  • Robust experience in problem-solving in enterprise real-time IT application implementations/support functions
  • Excellent communication skills (written and verbal) with a strong customer focus
  • Strong leadership skills
  • Collaborative and team-oriented
  • Ability to multitask in an ever-changing environment

What We Offer

Varonis offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.


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