
Senior Director of Excellence
2 weeks ago
We find ways to make people's lives better.
The Senior Manager, Quality plays a key role within the Innovation and Quality Team. Reporting to the General Manager – Community and Housing, this role collaborates across clinical care, practice, governance, and innovation to support South Australian services.
This role has a strong focus on compliance, safeguarding, and continuous improvement. Responsibilities include overseeing accreditation, service evaluation, and quality assurance projects that drive high-quality, consumer-centred care.
Key Responsibilities:
- Lead the preparation for external Accreditation frameworks including but not limited to the Quality Improvement Council (QIC) organisational accreditation, NDIS Audit, Tourism Accreditation and Horse Safety Accreditation.
- Manage and oversee the work of the local Quality team to ensure priorities are completed to the expected standard and within required timescales.
- Lead and co-ordinate program annual reviews, quality audits and ensure timely and effective responses to non-compliance or identified risks.
About You:
You're a passionate and experienced quality leader who thrives on driving service excellence and building a culture of continuous improvement. With a strong understanding of regulatory compliance and a genuine commitment to person-centred care, you bring a proactive and solutions-focused approach to everything you do.
You Will Also Have The Following Skills And Experience:
- Relevant tertiary qualifications in health, human services, social sciences or related discipline.
- Demonstrated experience and success in quality and compliance leadership within the community, health or human services sector.
- Strong understanding of relevant regulatory frameworks and standards (e.g., NDIS, Community Services, Child Protection).
About Us:
We work collaboratively with individuals from all walks of life. We provide various programs and services designed to improve people's lives.
Why Work With Us?
We offer a supportive environment where you can grow professionally. You'll also receive a competitive salary, flexible working arrangements, corporate health plan, employee assistance program, and paid cultural leave.
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