Terminal Manager Role

4 days ago

Melbourne, Victoria, Australia beBeeAirport Full time $103,993 - $143,761
Airport Operations Specialist

Deliver seamless and world-class travel experiences by ensuring operational excellence across various touchpoints within terminals. Coordinate communications, resource management, and customer experience efforts to maintain a safe and efficient airport environment.

This role involves real-time operational planning, incident management, and stakeholder engagement to align with the airport's vision. Key deliverables include maintaining terminal standards, facilitating smooth traveller experiences, and supporting emergency and operational responses.

Key Responsibilities:
  • Operational Resource Management:
    • Manage airport assets like aircraft parking, baggage carousels, and check-in counters for optimal use and minimal disruptions.
    • Adjust operational plans in real-time for off-schedule aircraft to minimize traveler impacts.
    • Document asset impacts such as faults or incidents in relevant systems.
    • Ensure service providers' objectives align with targeted outcomes for better operational efficiency.
  • Communications:
    • Central communication point for stakeholders, ensuring accurate and timely information during normal operations and emergencies.
    • Maintain communication systems including CCTV and SMS.
    • Make passenger announcements, handle after-hours calls, and convey information clearly.
    • Collaborate with senior staff on complex matters.
  • Customer Experience and Facilitation:
    • Ensure compliance with airport standards by airlines and ground handlers, addressing deviations promptly.
    • Primary contact for airline and ground handler escalations, fostering positive relationships through proactive communication.
    • Monitor and maintain high service levels across the passenger journey.
    • Manage service failures, ensuring timely resolution and minimal impact on passengers.
  • Reporting & Situational Awareness:
    • Accurately record operational data and incident details in the Airport Management System.
    • Compile and distribute daily operational reports.
    • Maintain situational awareness and facilitate outbound messaging on safety and operational matters.
  • Consequence Assessment and Escalation:
    • Act as Deputy Chief Fire Warden, responding to fire alarms and other emergencies.
    • Handle incidents involving medical emergencies, security threats, and other hazards.
    • Escalate significant issues to the Duty Manager and follow the Consequence Assessment Guide.

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