Data Analytics Manager
4 weeks ago
We are seeking a highly skilled and experienced Data Analytics Manager to oversee and enhance the delivery of our data analytics managed services. This role will manage client relationships, ensure the successful operation of data analytics solutions, and drive continuous improvement in service delivery.
Key Responsibilities:- Customer Relationship Management: Serve as the primary point of contact for customers, building and maintaining solid relationships. Understand customer needs and objectives to tailor services and ensure alignment with business goals. Manage expectations, address concerns, and ensure high levels of customer satisfaction.
- Service Delivery Oversight: Oversee the end-to-end delivery of data and analytics services, ensuring managed services are delivered on time and within scope and budget. Coordinate with cross-functional teams to deliver services, including data engineers, data analytics, solution architects, and other specialists. Monitor service performance metrics and ensure SLA compliance (Service Level Agreements).
- Service Management: Develop and manage project plans, including timelines, resources, and deliverables. Identify and mitigate risks associated with service delivery. Report on service status and performance to stakeholders and senior management on time and every time.
- Incident Management: Take ownership of critical incidents, coordinate with stakeholders, and work towards resolution. Establish effective communication between different stakeholders. Create an incident management plan, conduct post-incident reviews, and identify opportunities for improvement.
- Agile Delivery: Facilitate and manage agile sprints to ensure timeline and high-quality delivery. Serve as the primary point of contact with clients and key stakeholders, ensuring effective communication and alignment on goals. Track performance metrics and implement improvements to enhance team efficiency and client satisfaction.
- Operational Excellence: Implement and manage processes and best practices for service delivery. Drive continuous improvement initiatives to enhance service quality and efficiency. Ensure proper documentation and knowledge transfer for all managed services.
- Financial Management: Manage budgets for customer engagements and ensure cost-effective delivery of services. Oversee billing and invoicing processes and address any financial discrepancies.
- Team Leadership: Lead and mentor a team of professionals involved in service delivery. Foster a collaborative and high-performance work environment. Provide regular feedback and support professional development.
- Education: A bachelor's degree in Information Technology, Data Science, or a related field is required. An advanced degree or certifications (e.g., Agile certifications, PMP, ITIL) are preferred.
- Experience: A minimum of 5 years of experience in managed services delivery, with at least three years in a data analytics or related role.
- Skills: Strong understanding of data analytics technologies, tools, and methodologies. Proven track record in managing complex projects and delivering service and solution delivery. Excellent communication, negotiation, and interpersonal skills. Ability to analyse and interpret data to make informed decisions. Proficiency in project management tools and techniques.
About INGRITY: We are a fast-growing, progressive Sydney-based data & analytics company. We service many large corporates and SMBs in the financial services sector, to derive value from data. At Ingrity, we are committed to building a diverse and inclusive workforce to deliver value to customers. As a value-driven organisation, we nurture and support our people by having a laser-sharp focus on skill and talent development, collaboration, and flexibility.
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