Residential Team Leader

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $103,172
Job Overview

This is a leadership role in a residential setting where you will play a vital part in delivering high-quality services to tenants.

You will work under the general direction of senior leaders, supporting clients and guiding staff to ensure consistent service delivery.

Key Responsibilities
  • Lead, motivate and coach a team to deliver high-quality client-centred services, fostering a collaborative and client-focused environment.
  • Provide direct supervision and performance management for case management staff.
  • Manage a caseload while supporting staff with complex cases and risk planning.
  • Coordinate intake, assessment and case management processes to ensure consistent standards.
  • Build relationships with partner agencies and community stakeholders.
  • Oversee service operations including reporting and compliance with program guidelines.
  • Contribute to continuous quality improvement by reviewing service delivery practices.
Requirements for Success
  • A degree in community services, social work or related field; or equivalent qualifications/experience.
  • Minimum 3 years' experience in multidisciplinary teams within residential settings including supervision and conflict resolution.
  • Skilled in mentoring and motivating staff, focusing on professional growth and team cohesion.
  • Demonstrated expertise in person-centred case management, assessment and support planning for vulnerable people.
  • Experience engaging with Aboriginal and Torres Strait Islander peoples and communities in a culturally responsive way.
  • Deep understanding of working effectively with people experiencing AOD issues, mental health challenges and homelessness.
  • Strong organisational skills, including maintaining accurate client records.
  • Ability to remain calm under pressure, hold strong professional boundaries and manage competing priorities.
  • Therapeutic Crisis Intervention (TCI) Certificate or willingness to obtain.
  • First Aid and CPR Certification.
  • Current driver's licence with no restrictions.

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