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Resolution Support Specialist

1 week ago

Brisbane, Queensland, Australia Lendi Group Full time
About Lendi Group

Lendi Group is a market leader in the digital property finance space, driving innovation and transformation in the home loan industry.

Our Vision
  • To be the undisputed place for Australians to buy and own property, through our new Aussie Homes propositions.
  • To deliver exceptional customer experiences, powered by our cutting-edge technology and human-centric approach.
  • To create a culture that is representative of the world we live in, and where everyone has the opportunity to thrive.
Key Responsibilities
  • Investigate and resolve customer complaints in a fair, timely, and professional manner.
  • Collaborate with internal stakeholders to gather information, provide updates, and ensure complaint resolution progress.
  • Engage with external parties to communicate complaint outcomes and negotiate resolutions.
  • Provide expert guidance on procedural fairness and compliance with relevant regulations.
  • Support the broader ICU and CRL teams in handling complex complaints.
Requirements
  • Proven experience in complaints management within the finance and banking industries.
  • Familiarity with AFCA and ASIC regulations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A collaborative mindset.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A culture that values diversity, equity, and inclusion.
  • A team that operates across Australia and the Philippines.
  • A commitment to creating a culture that reflects the world we live in.