Claims Resolution Specialist

6 days ago

Brisbane, Queensland, Australia Select Medical Full time
OverviewClaims Resolution Specialist

Starting at $18.50 per hour

On-Site

(Hybrid Schedule Possible After 90 Day Probationary Period)

Do you enjoy puzzles and research? Are you results-oriented? If so, our Claims Resolution Specialist position may be a phenomenal career for you within Select Medical Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.

We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities. Our team offers flexible, first shift, Monday through Friday schedules, including two fifteen-minute breaks and one half-hour lunch. We allow for casual work attire; jeans are our norm

Responsibilities
  • Investigate and follow-up on all open balances for accounts that have received a payment or denial, or that are greater than 30 days from billing. Contact responsible party to establish reason for non-payment, document all verbal and written communication relative to open account balance, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
  • Maintain consistent, productive, and timely follow-up as often as needed to collect on the account, ensuring that the time between account follow-ups does not exceed 30 days.
  • Maintain a productivity of 20 to 25 accounts per day, subject to change based on volume changes and operational needs.
  • Make outgoing calls to patients, insurance companies, and attorneys regarding claim status to reduce outstanding receivables.
  • Regularly communicate with hospital staff and department management on any accounts receivable issues or problematic payor trends.
  • Identify and resolve issues impacting the timely collection of open receivables.
  • Request account adjustments as identified via write-off requests and refund requests as necessary.
  • Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
  • Meet the expectations and goals for productivity and collections targets as set forth by management.
  • Perform other duties or special projects as assigned.
Qualifications

Required:

  • High School Diploma or Equivalent
  • One year of experience (2+ years for remote candidates) within a medical billing, medical collecting, or claims processing role.

Preferred:

  • Computer Skills
  • Microsoft Office (Outlook, Excel)
  • Ability to work with multiple programs simultaneously.
  • Good interpersonal, oral, and written communication skills.
  • Previous experience in a metrics-based role, where production/quality standards are upheld.
  • Time management and organizational skills
  • Proven experience with investigative research.
  • Ability to work independently and as part of a team to reach mutually established goals.
  • Attention to detail
  • Flexibility and openness to change
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Additional DataYour benefits as a Claims Resolution Specialist:

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

  • An extensive and thorough paid orientation program.
  • Paid Time Off (PTO) and Extended Illness Days (EID).
  • Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
  • A 401(k) retirement plan with company match.
  • No Required Weekends

Working Conditions/Physical Demands:

  • Office Environment
  • Hybrid Remote Work Structure
  • Sitting for extended periods of time
  • Ability to lift weight up to 35 lbs.

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Select Medical is an EOE.

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