Support Operations Professional

5 days ago


Brisbane, Queensland, Australia beBeeSupport Full time $100,000 - $121,234
Job Title:

Technical Support Specialist

This is a critical role in ensuring the stability, reliability, and performance of our trading and sports betting platforms.

About the Role:
  • The ideal candidate will be responsible for providing round-the-clock operational support to Sports Traders and Product stakeholders.
  • You'll work on Sunday – Thursday.*
Tech Stack:
  • Splunk
  • AWS CloudWatch
  • New Relic
  • PagerDuty
  • Runbooks and Standard Operating Procedures (SOPs)
  • MacBook Air M3
Requirements:
  • Bachelor's degree in IT discipline or relevant experience in a Private Sector IT support environment
  • Experience in supporting web and stand-alone applications
  • Knowledge or experience of enterprise networks
  • Exposure to ITIL processes
  • Bonus if you've dabbled in Linux, SQL, log analysis, PC support, and/or scripting
  • Cool, calm, and collected when working under pressure and time constraints
  • Ability to work effectively in a team environment and still smash problems out autonomously
  • An interest in sports
Why You'll Want to Work with Us:
  • Competitive salary with annual cash incentives
  • Birthday leave
  • 4x Fluc No days annually
  • Paid family growth leave
  • Dog friendly office space
  • Quarterly offsite team activities and events
  • Fortnightly catered lunch & monthly breakfast


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