
Support Operations Professional
5 days ago
Technical Support Specialist
This is a critical role in ensuring the stability, reliability, and performance of our trading and sports betting platforms.
About the Role:- The ideal candidate will be responsible for providing round-the-clock operational support to Sports Traders and Product stakeholders.
- You'll work on Sunday – Thursday.*
- Splunk
- AWS CloudWatch
- New Relic
- PagerDuty
- Runbooks and Standard Operating Procedures (SOPs)
- MacBook Air M3
- Bachelor's degree in IT discipline or relevant experience in a Private Sector IT support environment
- Experience in supporting web and stand-alone applications
- Knowledge or experience of enterprise networks
- Exposure to ITIL processes
- Bonus if you've dabbled in Linux, SQL, log analysis, PC support, and/or scripting
- Cool, calm, and collected when working under pressure and time constraints
- Ability to work effectively in a team environment and still smash problems out autonomously
- An interest in sports
- Competitive salary with annual cash incentives
- Birthday leave
- 4x Fluc No days annually
- Paid family growth leave
- Dog friendly office space
- Quarterly offsite team activities and events
- Fortnightly catered lunch & monthly breakfast
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