Operations Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeOPERATIONS Full time $34,377 - $114,927
Operations Assistant Job Summary

The Operations Assistant plays a crucial role in ensuring an exceptional experience for all customers and that operations are conducted in accordance with rules and regulations.

Key Responsibilities:
  • Deliver outstanding service at every point of the customer's journey.
  • Maintain strong working relationships with internal and external stakeholders.
  • Provide expert advice on official preparation tools and services.
  • SUPPORT diverse client needs and abilities.
  • Contribute to a supportive, innovative and customer-focused team culture.
Operations Management:
  • Manage test day activities including customer registration and supervision.
  • Prepare and distribute essential documents.
  • Update digital records and databases.
  • Coordinate Speaking tests schedules.
  • Ensure secure management of confidential materials.
  • Troubleshoot technical systems and hardware platforms.
Quality and Compliance:
  • Ensure pre-test, test day and post-test activities meet quality standards.
  • Maintain data security and confidentiality.
  • Respond to incidents or potential security risks.
  • Complete required training policy acknowledgments.
  • Perform work in a professional manner in accordance with organisational values.
  • Foster a culture of quality, integrity and excellence.
Required Skills and Qualifications:
  • Excellent communication skills.
  • Outstanding customer service.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently and effectively within a team.
  • Customer and quality-focused with attention to detail.
  • Organisational and time management skills.

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