Fitness Club Team Lead
4 days ago
About the Role:
The Membership Manager at Goodlife Health Clubs is responsible for leading a team of Member Support Consultants to drive membership growth and create a positive member experience.
Key Responsibilities:
- Manage the daily workflow of the MSC team to achieve monthly sales targets
- Achieve individual sales targets to contribute to the team's success
- Create a structure to ensure the MSC team meets daily performance criteria
- Assist with sales training to develop the MSC team
- Achieve member retention and growth budgets
- Respond to member enquiries within 24 hours
- Support the Club and Regional Manager in developing membership growth initiatives
- Support the Club Manager in developing the MSC roster
About You:
- Proven sales and customer service experience with a track record of hitting KPIs
- Understanding of the sales cycle and various sales techniques
- Experience managing the customer journey to achieve successful outcomes
- Previous experience managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
What We Offer:
- A competitive OTE of $85,000, plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and a free gym membership for friends and family
- Career opportunities with Fitness and Lifestyle Group
About Fitness and Lifestyle Group:
Fitness and Lifestyle Group is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings.
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