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Scientific Technical Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Customer Support Specialist

Job Overview

We are seeking an experienced professional to join our Sydney-based engineering team as a Customer Support Specialist.

This role is ideal for individuals with a strong background in electronic or electrical engineering and excellent communication skills. Our team provides top-notch technical support to customers across Australia, ensuring seamless setup, repair, and maintenance of advanced scientific and analytical instruments.

Key Responsibilities:

  • Install, commission, and troubleshoot complex equipment, ensuring efficient setup and optimal performance.
  • Perform hands-on repairs and routine maintenance, ensuring reliability and minimizing downtime.
  • Provide remote support and guidance to customers, utilizing diagnostic tools and expertise to resolve issues efficiently.
  • Maintain clear, proactive communication with customers, keeping them informed of progress, next steps, and resolution timelines.

Requirements:

  • Relevant qualifications in Electronic or Electrical Engineering (Advanced Diploma or higher), with 2+ years' experience in technical or customer support.
  • Strong hands-on technical skills, including experience with precision mechanics and the use of diagnostic tools and toolkits.
  • Excellent communication and customer relationship skills, with a service-driven mindset and ability to engage across all levels.
  • Proven ability to problem-solve, stay composed under pressure, and make sound decisions independently in the field.

Why This Opportunity?

  • Be part of a dynamic, fast-growing international company with a friendly and inclusive culture.
  • Contribute to delivering exceptional customer experiences, supporting clients in achieving their business goals.
  • Collaborate with internal teams, leveraging expertise to drive success.
  • Enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and more.