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Technical Solutions Specialist

1 week ago

Sydney, New South Wales, Australia Staffbase Full time

We are seeking a highly motivated and skilled technical professional to join our team in Sydney, Australia. As a Technical Solutions Specialist at Staffbase, you will be responsible for designing and implementing technical solutions for our employee communication and engagement platforms.

Key Responsibilities:
  • Partner with Account Executives to deliver engaging demos that showcase the value of our platform to prospective customers.
  • Support prospects in identifying the best technical setup for their internal communications needs and help remove technical obstacles to advancing deals.
  • Assist in technical evaluations of our platform, providing recommendations for integrations and implementation.
  • Collaborate on RFP response documents to highlight the strengths of our solutions.
  • Work alongside senior team members during kick-off calls and onboarding to ensure customers are set up for success.
  • Coordinate with post-sales Technical Support Engineers to support smooth integrations for customers.

Required Skills and Qualifications:

  • Bachelor's degree in Information Science, Information Systems, or a related field, or equivalent work experience.
  • 2–5 years of experience in a related role (SaaS pre-sales, solutions engineering, or technical consulting).
  • A foundational understanding of cloud technologies and the benefits they offer over on-premise solutions.
  • Basic knowledge of web development principles and REST APIs.
  • Familiarity with enterprise software concepts and integrations is preferred but not required.
  • Strong ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Basic technical skills, including familiarity with HTML/CSS and exposure to at least one programming language.

Benefits:

  • Competitive compensation package.
  • Flexible working time models and hybrid work options.
  • Yearly flexible work allowance.
  • Yearly budget for external training.