Customer Experience Strategic Advisor

2 weeks ago

Sydney, New South Wales, Australia Cisco Full time

About the Role


We are seeking a highly skilled Customer Experience Manager to join our team at Cisco. As a key member of our customer-facing team, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within customer organizations.


This is an exciting opportunity for a seasoned professional with a strong background in customer success and technology adoption. You will be responsible for ensuring we deliver customer-aligned outcomes and providing exceptional support to our customers.



Key Responsibilities

As a Customer Experience Manager, your key responsibilities will include:



  • Driving adoption of software, services, and value realization leading to successful renewal and growth.
  • Developing and maintaining strong executive and technical influence with customers and understanding their business challenges and objectives.
  • Advocating for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
  • Accountable for financials, including services revenue and margin, and making needed strategic financial decisions.
  • Building and implementing Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
  • Leading Customer Value Workshops and QBRs to review adoption progress and drive customer outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption, and renewals.
  • Being a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
  • Staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.


Requirements

To be successful in this role, you will need:



  • 7+ years of experience in the technology industry and understanding of financials.
  • A good understanding of IT/Infrastructure & Services.
  • Demonstrated ability to build relationships with customers.
  • Ability to drive cross-functional teams to deliver customer outcomes.
  • You are a strategic problem solver with a strong background in customer success and technology adoption.
  • You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
  • You're adept at managing financials and making strategic investment decisions.
  • You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.


What We Offer

We offer a competitive salary of $120,000 per year, plus additional benefits, including comprehensive health insurance, retirement savings plan, and generous paid time off.


This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of our company. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, please apply today.

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