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Customer Service Representative

2 months ago

Sunshine Coast Regional District, Australia Community Solutions Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Workforce Australia team as a Customer Care Consultant. In this role, you will play a vital part in delivering exceptional service to our customers, supporting them on their employment journey.

Key Responsibilities
  • Handle customer inquiries and provide guidance on our employment services
  • Collaborate with on-site mentors to understand customer needs and develop personalized support plans
  • Communicate effectively with customers and team members through various channels
  • Provide administrative support to mentors, including diary management and data entry
  • Maintain data integrity across our systems to ensure seamless operations
Requirements

To be successful in this role, you will need:

  • Previous experience in a fast-paced customer service environment, preferably in a call centre setting
  • Proficiency in Microsoft Outlook and familiarity with Excel, WAOP, and Job Ready
  • Ability to handle challenging situations with resilience and empathy
  • Excellent time management and organization skills, with a keen eye for detail
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary package, including up to $15,900 of your annual salary tax-free
  • Additional benefits, such as meal and entertainment expenses, corporate health insurance discounts, and more
  • Ongoing training and development opportunities to support your growth and success
About Us

Community Solutions Group is a leading provider of employment, education, and wellbeing services across Queensland, Victoria, and South Australia. We are committed to fostering a diverse and inclusive culture, where everyone has the opportunity to thrive.