Delivery Excellence Coordinator

3 days ago


Melbourne, Victoria, Australia Singtel Group Full time
Company Overview

Singtel Group is a leading telecommunications company that values innovation, technology, and customer satisfaction. We strive to provide exceptional services through our network of dedicated professionals.


Job Description

This role involves coordinating and delivering change management activities across customers' deployed networks and solutions. The primary function includes maintaining customer engagement from initiation to closure, interpreting customer requests, and provisioning appropriate orders.

Your Day in the Life
  1. Maintain Customer Engagement by ensuring seamless coordination of Change Activities from initiation through to closure.
  2. Engage remotely with customers to identify and understand their requirements – fulfilling service requests, raising provision system entries as required.
  3. Interpret Customer requests to ensure accurate delivery of services.
  4. Provision the appropriate orders through Provisioning or other Carrier Provisioning systems (including Design and Commercial Preparation activities as needed).
  5. Manage Optus internal workgroups to deliver on customer schedules, involving multiple sites, services or complexity requiring project-based coordination.
  6. Manage external Vendors to achieve completion within required timeframes.
Required Skills and Qualifications
  • Previous provisioning experience as a delivery specialist in Fixed Data & Voice / Internet.
  • Proven technology/telco product knowledge.
  • An understanding of change management.
  • Strong negotiation and influencing skills.


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