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Operations Team Member

2 months ago

Parramatta, New South Wales, Australia KPMGau Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our National Service Centre team as an Engagement Coordinator. In this role, you will be responsible for providing exceptional administrative support to our client-facing teams, ensuring seamless delivery of our services.

Key Responsibilities
  • Provide high-quality customer service support to our national client-facing staff
  • Lead the end-to-end administration of client engagements, from onboarding to completion
  • Develop and implement solutions to client inquiries, leveraging your knowledge of our services
  • Prepare and review engagement letters, reports, and other documentation
  • Manage and maintain data integrity in our systems, including SAP and accounting software
  • Collaborate with cross-functional teams to meet performance KPIs and SLAs
Requirements
  • Excellent customer service skills, gained in an administration, retail, or hospitality environment
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service
  • Strong time management, problem-solving, and organizational skills, with experience in high-volume environments
  • A collaborative mindset and a flexible approach to work
  • Strong written and verbal communication skills
  • Intermediate/Advanced Microsoft Office skills
About KPMGau

KPMGau is a professional services firm with global reach and deep sector expertise. We work with clients across various industries to solve complex challenges, drive change, and enable growth. Our people are what make KPMGau a thriving workplace, and we value diversity of thought, background, and experience.