Service Supervisor
1 month ago
RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in Australia. Our company values a culture of excellence, innovation, and customer satisfaction.
Job SummaryWe are seeking a highly skilled Service Supervisor to join our team in Albury. As a key member of our Service Department, you will be responsible for leading a team of Service Technicians, ensuring efficient coordination and scheduling of their time, and maintaining high-quality service delivery to our customers.
Key Responsibilities- Assign jobs and work areas to Service Technicians based on their skills and knowledge
- Coordinate and schedule Service Technicians' time to meet customer needs and maintain invoicing accuracy
- Supervise and develop the performance of Service Technicians, addressing performance, absence, and skill gaps
- Proactively seek customer feedback, anticipate problems, and respond promptly to ensure customer satisfaction
- Review repair work orders for accuracy and completeness, and approve the release of equipment for delivery to customers
- Collaborate with the Branch Manager and other supervisors to achieve departmental goals and objectives
- Strong supervisory and management experience, with a proven track record of leading and developing teams
- Excellent knowledge and understanding of John Deere and Vermeer equipment design and function
- A current and valid driver's license
As an RDO Equipment employee, you will enjoy a range of benefits, including:
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances, and tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities
- Permanent discounted shopping and exclusive employee benefits
- Anniversary and milestone gifts and awards
- Paid Parental leave with enhanced payment scheme and superannuation contributions
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