Team Lead

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $140,000
Accident Management Service Delivery

At our organisation, we strive to simplify complex tasks by utilising our expertise. This approach drives our success as a fleet and leasing leader in Australia and New Zealand.

We value diversity within our team and empower our crew members to make valuable contributions. Our goal is to deliver exceptional results for customers, the business, and our employees.

The successful candidate will lead a team focused on minimising vehicle downtime and enhancing customer satisfaction.

  • End-to-end delivery of Accident Management Services (AMS) across Australia and New Zealand.
  • Drive team performance through clear metrics, coaching, and effective communication.
  • Prioritise claim workloads and ensure proactive communication to reduce delays.
  • Oversee recovery and settlement of claims, including heavy commercial and specialised cases.
  • Ensure consistent, empathetic, and professional customer service.
  • Analyse operational data to inform decisions and address performance gaps.

Other duties include:

  • Maintain strong relationships with internal teams and external repair networks.
  • Identify and pursue additional income opportunities within AMS and the repair network.
Key Requirements
  • Minimum 5 years of proven leadership experience in team management or supervisory roles.
  • Strong customer service background, ideally within a B2B environment.
  • Demonstrated ability to interpret and act on detailed data and performance metrics.
  • High level of integrity, confidentiality, and resilience.
  • Tertiary qualifications in business or a related field are highly regarded; equivalent experience will be considered.
  • Strong leadership and team motivation skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Experience in accident management and insurance claims is advantageous.
Benefits
  • Annual performance bonus
  • Take 5 program – potential to earn an extra week of annual leave
  • Gender-neutral Parental Leave - 12 weeks paid entitlement
  • Collaborative Hybrid work environment – 3 days in office
  • Company funded social events
  • Dress for your day policy
  • Cultural Leave swap
  • Ongoing investment in your growth including access to our digital learning platform
  • Reward and recognition programs
  • Volunteer and community engagement opportunities
  • Wellbeing leave
About You
  • Ability to manage multiple priorities in a fast-paced environment.
  • Customer-centric mindset with strong problem-solving capabilities.
  • Ability to build trust-based relationships with internal and external stakeholders.
  • Planning and prioritising work to meet commitments aligned with organisational goals.
  • Building partnerships and working collaboratively with others to meet shared objectives.
  • Developing and delivering multi-mode communications that convey a clear understanding of different audiences.
  • Gaining the confidence and trust of others through honesty, integrity, and authenticity in the organisation.
  • Effectively building formal and informal relationship networks inside and outside the organisation.
  • Applying knowledge of business and the marketplace to advance the organisation's goals.

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