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Service Design Lead

1 month ago

Sydney, New South Wales, Australia Legal Aid NSW Full time

About the Role

This is an exciting opportunity to join Legal Aid NSW as a Service Design Lead, driving service design initiatives that will transform the way services are delivered to our schools.

As a Service Design Lead, you will work collaboratively with stakeholders to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.

Key responsibilities include:

  • Understanding customer needs
  • Applying human-centred design and innovative approaches to support a customer-centre model of solution design
  • Undertaking research and analysis to develop solutions and make recommendations to drive process improvements
  • Supporting the end-to-end delivery of service design initiatives
  • Contributing to the continuous improvement of operational procedures, user documentation and training materials
  • Leading cross-functional teams in a design-led approach

About You

  • You can transform ideas into concepts and prototypes
  • Experience in leading the successful delivery of service design initiatives
  • Thriving in an environment that requires you to think critically and creatively to solve problems

Essential Requirements

  • Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent
  • Holding a valid clearance for paid work with Children (Working with Children Check)

Key Knowledge and Experience

  • Knowledge of and commitment to implementing the Department's and upholding the and to ensure quality outcomes for Aboriginal people