Service Desk Technical Specialist

2 weeks ago

Canberra, ACT, Australia beBee Careers Full time
Job Description

We are seeking a proactive and technically savvy Level 1 Support Agent to join our team. As a Service Desk professional, you will be the primary point of contact for customers seeking assistance with software, hardware, and network operations.

Responsibilities:
  • Respond to and resolve customer requests in a timely and efficient manner.
  • Accurately document calls and incidents in our contact management system.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy and ensure seamless communication with customers.
  • Assign incidents and requests to the correct support group as needed.
  • Act as a single point of contact on incidents and problems logged.
  • Perform diagnostic tests to initiate problem management workflow processes.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through excellent customer service skills and professionalism.
  • Flexibility to work in a 24/7 environment and adapt to rotating shift rosters including nights and weekends.
Requirements:
  • Baseline Security Clearance is preferred.
  • Must be an Australian Citizen.
  • Applicants with customer service experience are highly regarded.
  • Education, training, or relevant experience equivalent to a certificate course in Information Technology is desirable.

This role requires strong analytical and problem-solving skills, effective communication and teamwork abilities, and a commitment to delivering high-quality customer service.

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