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Regional Field Representative

2 months ago

Sydney, New South Wales, Australia Inchcape Full time

About the Role

As a Regional Field Representative, you will be at the forefront of driving business growth and ensuring our dealer network meets and exceeds performance expectations. This hands-on role involves collaborating with key central functions to drive regional and dealer network performance, aligning with financial and operational goals. You will be responsible for implementing programs that align with our business objectives and strategy.

Key Responsibilities:

  • Business Development: Develop and execute sales strategies to drive growth and increase market share. Identify and capitalize on new business opportunities to expand our dealer network.
  • Dealer Relationship Management: Foster strong relationships with dealers to ensure compliance with our policies and procedures. Manage dealer network performance against customer satisfaction and reputation standards.
  • Customer Experience: Develop and implement regional plans to improve customer satisfaction and Net Promoter Score (NPS). Collaborate with departments to enhance customer satisfaction and training.
  • Problem Solving & Decision Making: Operate within our policies and procedures, and escalate issues promptly. Provide feedback and guidance for network development.

Why Work with Us?

Inchcape offers a range of benefits to its employees in recognition of their contribution to our success. Some of these benefits include:

  • A flexible work policy to support work-life balance.
  • Additional days off, including a day of paid Volunteer and Wellbeing Leave.
  • Access to our employee benefits program, including company car rental, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

What We're Looking For:

We are seeking an experienced professional with:

  • Essential: 3+ years of sales and relationship management experience. Proven ability to build and maintain business relationships within a dealer network.
  • Desirable: Experience in the automotive and LCV industry, and experience in a Franchise or Distributor Retail Network environment.

About Us:

Inchcape is a vibrant and dynamic team that values innovation, customer satisfaction, and continuous improvement. We offer opportunities for professional growth and the chance to be a key player in the automotive industry.