Retail Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities- Provide exceptional customer service and sales support to customers
- Manage high-value transactions accurately, including handling and processing cash, cheques, credit cards, and EFTPOS
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
We are looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You will be customer-focused, with experience in customer service and/or cash handling. You will also need to be fit to lift up to 16kgs of mail regularly and stand for your shift.
What We Offer- We invest in your growth and development, encouraging you to reach your full potential
- We are committed to creating a culture where everyone feels valued, respected, and included
- We offer a range of benefits, including Post Perks and more
We are an inclusive workplace, welcoming people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, and refugees.
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Retail Customer Service Representative
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Retail Customer Service Representative
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