Care Coordinator

2 weeks ago

Adelaide, South Australia beBeeResponsibility Full time $60,000 - $90,000

SkyCity is now seeking Host Responsibility Coordinators to join the team. In this crucial position, you'll oversee the well-being of our customers, diligently monitoring for any signs of problematic gambling behaviour or alcohol-related issues. Cultivating strong relationships with both customers and colleagues, you'll be instrumental in fostering a safe and responsible gaming environment.

What does the role look like?

Our Customer Welfare Officers play a key role both looking after our customers' safety and ensuring business compliance by supporting the Host Responsibility programme effectively. You'll spend your workdays looking out for our customers by working through activities and processes to minimise gambling and alcohol related harm. You'll be required to document thoroughly and clearly any interactions held so as well as exceptional communication skills you'll need to be comfortable, competent and be able to interpret data using a range of computer systems.

If successful you will be responsible for:

  • Monitoring all customers for signs of problematic gambling behaviour and/or alcohol related issues
  • Building professional relationships with customers, staff and external services as required
  • Negotiating realistic outcomes to support people to play within their means
  • Providing support to staff in the identification and reporting of gambling related harm
  • Reporting to senior staff and regulators as needed on Host Responsibility activities

What you will look like?

You must be able to work autonomously and have the availability to work a 24x7 rotating roster. Outstanding negotiation, written and communication skills are essential to the role and key to your success will be a genuine desire to help people change for the better. A warm, empathetic and approachable personality and a high level of integrity and confidentiality are equally important. If you are fluent in a second language this would be an advantage. Previous experience in the gaming industry, welfare or community service environments will be highly regarded but is not essential. If you have a Certificate IV in Training and Assessment is also a desirable advantage.

Why choose us?

We value diversity and inclusion and strive to create a workplace that is welcoming to everyone. We believe that our unique culture makes us stand out from other employers and we're committed to empowering our employees to thrive. At our organisation, you'll have the opportunity to make a real difference in people's lives and contribute to creating a positive impact in our community.

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