Transport Customer Service Support Specialist

6 days ago

MidCoast, Australia beBeeCustomer Full time $90,000 - $120,000
Job Description

This role involves delivering exceptional customer service support and communication to customers, transport providers, and internal stakeholders. You will work collaboratively with teams to provide proactive responses to issues related to service levels, on-time delivery, and escalation of solutions.

The successful candidate will possess excellent written and oral communication skills, as well as strong planning and organisational abilities. Proficiency in intermediate Excel or Google Sheets is also required.

You will be responsible for supporting day-to-day transport operations by influencing key relationships with carrier partners and managing exceptions for customers. Additionally, you will respond to incoming requests and queries via various mediums in a timely manner.

  • Deliver great customer service to internal stakeholders, carrier partners, and customers
  • Support day to day PC+ (4PL) transport operations by influencing key relationships with carrier partners, and managing exceptions for customers
  • Respond to incoming customers, transport providers, and internal stakeholders' requests and queries via various mediums (calls, email, chats) in a timely manner

Key Responsibilities:

  1. Troubleshoot and problem-solve independently using relevant systems and applications
  2. Ensure timely resolution of issues by following up and escalating where applicable
  3. Escalate issues if the answer is unclear, or if escalation criteria is met

We are looking for a highly motivated and organised individual who can work effectively within a team environment. If you have a passion for delivering exceptional customer service and possess the necessary skills and qualifications, we encourage you to apply.

Required Skills and Qualifications
  • Experience in a customer support and/or operational supply chain role where understanding of transport, logistics, or supply chain processes was crucial for effective problem resolution and providing timely solutions
  • Excellent written and oral communication, and interpersonal skills, with the ability to work effectively within cross-functional teams and autonomously
  • Strong planning and organisational skills, coupled with effective time management and discipline
  • Proficient in intermediate Excel or Google Sheets
Benefits

We offer a range of benefits to our employees, including:

  • Team member discounts across all Woolworths Group and partner businesses
  • Access to discounts in novated leases, share purchase plans, lifestyle, and other attraction discounts
  • Generous parental leave policy, with 4 weeks paid leave for all secondary carers
  • Career development sessions, internal networking events, and mentorship/leadership programs to grow your career
Join Our Team

We are a proud part of the Woolworths Group – a diverse team of bright minds, passionate hearts, and unique perspectives working together connected by a shared purpose.

We value diversity, equity, inclusion, and belonging and recognise the value our team's diversity brings to our business, customers, and communities.

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