Overnight Operations Supervisor

6 days ago


Adelaide, South Australia Accor Full time
Job Description

We are seeking a highly motivated and detail-oriented Overnight Operations Supervisor to join our team at Ibis Adelaide.

Company Overview

Ibis Adelaide is the leading budget hotel in Adelaide, providing an excellent service to our guests who prefer to travel for leisure and business. Our hotel is renowned for its perfect location, as proven by our guest reviews.

Job Summary

The Overnight Operations Supervisor will be responsible for ensuring the smooth and efficient running of the hotel's overnight operation, focusing on safety and security. This role requires strong leadership skills, attention to detail, and excellent communication abilities.

Responsibilities
  1. Ensure the safety and security of the property during overnight hours.
  2. Supervise and support the Front Office team and other departments as required.
  3. Maintain accurate records of cash/credit transactions, accounting, and banking procedures.
  4. Manage room availability and resolve overbooking situations effectively.
  5. Carry out reception duties as needed.
  6. Handle guest inquiries and resolve any disputes personally.
  7. Oversee night lobby services, including car parking, portering, room service, security, and public area cleaning.
Qualifications

To be successful in this role, you will need:

  • High-level computer literacy, preferably with experience in Excel and Opera.
  • Previous hotel experience in Front Office, preferably as Night Audit and/or Supervisor.
  • A valid RSA certification and up-to-date First Aid Qualification + CPR.
  • Excellent communication and negotiation skills.
  • Ability to work a rotating roster, including weekends and public holidays.
Benefits

We offer:

  • An estimated annual salary of $50,000 - $60,000.
  • All Heartsist Employee Benefit Card, offering discounted rates worldwide.
  • Access to our 'Learn Your Way' Academy platforms, ongoing training, and development opportunities.
  • The chance to develop your talent and grow within the company or across the world.
  • Opportunity to make a difference through Corporate Social Responsibility activities.
  • Discounted car park and laundered uniform.
Why Work for Accor?

At Accor, we strive to attract, recruit, and promote diverse talent. We value our employees and aim to create a positive work environment that fosters growth and well-being.



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