ServiceNow Implementation Specialist

4 days ago

Melbourne, Victoria, Australia Thirdera Full time

About Thirdera

Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation.

Your Mission

As a ServiceNow Implementation Specialist, you will lead our ServiceNow implementation and integration development efforts by reimagining the customer experience, improving service operations, and engaging customers with digital workflows.

Key Responsibilities

  • Lead ServiceNow implementation and integration development efforts
  • Reimagine the customer experience and improve service operations
  • Engage customers with digital workflows
  • Develop and implement ServiceNow solutions
  • Collaborate with cross-functional teams to deliver business outcomes

Requirements

  • 4+ years of experience in ServiceNow deployments and implementations
  • ServiceNow Certified System Administrator (minimum) required
  • ServiceNow – Certified Implementation Specialist – any and all modules required
  • ServiceNow – Certified Application Developer desired
  • Experience with database design schemas and data modeling
  • Experience working with Web Services technologies such as SOAP and REST desired
  • Strong requirements gathering experience and ability to work with business users and clients
  • Strong interpersonal skills, customer-serving attitude, and ability to deal with cultural diversity
  • Proven team player
  • ITSM and ITIL familiarity required (ITIL Foundations certification preferred)

Application and Selection Process

A phone screen with our TA team to validate your experience and expectations for new opportunities. Never more than three (3) interviews with technical, functional, and leadership staff. A standard Background and Work Reference Check. If all the above goes well, you will get an offer.

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