Customer Experience Representative

3 days ago


Australia beBeeSupport Full time $75,000 - $91,000

About Our Support Team

We are a global team behind the world's largest cryptocurrency exchange by trading volume and registered users.

Our support team aims to provide exceptional service with fast response times and accurate information through ticketing systems and live chat.

Responsibilities:

  • Handle high amounts of live chat and phone calls efficiently
  • Identify and evaluate customers' needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Engage customers effectively

Requirements:

  • 1+ years experience of proven customer-facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and handling somewhat technical queries from customers
  • Exceptional written communication skill and good listening skills
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is an advantage
  • Multi-lingual capability is an advantage
  • Fluent in English language
  • Willing to work weekends and irregular hours including night shifts

Why Join Us:

  • Collaborate with world-class talent in a user-centric global organization
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (may vary depending on the work nature of the business team)

We are committed to being an equal opportunity employer and believe that having a diverse workforce is fundamental to our success.



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