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Night Manager

2 months ago

Adelaide, South Australia Avani Full time

We are seeking an experienced and skilled Night Manager to join our team at Avani Adelaide Residences. As a Night Manager, you will be responsible for ensuring the smooth operation of the front office and guest services during the night shift.

Key Responsibilities:

  • Guest Arrivals and Departures: Conduct thorough check-ins and check-outs, ensuring all guests are satisfied with their stay.
  • Personalized Guest Service: Provide exceptional service to guests, responding to their needs and resolving any issues promptly.
  • Hotel Knowledge: Share your expertise on the hotel's facilities, services, and local attractions with guests, enhancing their overall experience.
  • Service Excellence: Maintain high standards of service, ensuring guests feel valued and cared for.
  • Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless operations.
  • Task Management: Complete daily tasks efficiently, including reconciliations and reporting.
  • Guest Accounts: Maintain accurate and confidential guest accounts, adhering to strict policies and procedures.
  • Query and Complaint Handling: Resolve guest queries and complaints in a professional and timely manner.
  • Reservations Management: Optimize bookings, availability, and revenue streams through effective management of the reservations system.
  • Administrative Support: Provide administrative support to the front office and other departments as required.
  • Initiative and Autonomy: Work independently, exercising initiative and taking ownership of tasks and responsibilities.

Requirements:

  • Hotel Experience: Minimum 2 years of experience in a hotel environment, preferably in front office operations.
  • Problem-Solving Skills: Demonstrated ability to resolve problems and think critically.

Benefits:

  • Accommodation Discounts: Enjoy discounts on accommodation across all Minor Hotel brands.
  • Dining Discounts: Receive discounts when dining at any of our restaurants, cafes, and bars.
  • Leave Benefits: Enjoy paid birthday leave and paid vaccine leave.
  • Career Progression: Opportunities for career growth and development.
  • Reward and Recognition: Participate in reward and recognition programs.