Client Services Response Officer: A Career Opportunity

5 days ago

Australia beBeeDisability Full time $55,000 - $74,000

Are you looking for a meaningful career? Do you have a passion for helping others and making a positive impact to someone's life?
Due to substantial growth, we are seeking dedicated professionals to join our team in a Client Services Response role.
The ideal candidate will be the point of contact for clients and employees out of business hours, having exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.
This is such a unique opportunity and would be perfect for someone currently studying or looking for a rewarding career change.
Your main responsibilities would include:
Main Responsibilities:

  • Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
  • Maintain an accurate log of calls received and case notes
  • Liaising with clients and employee regarding emergency shift changes or incidents in a professional and empathetic manner
  • First response to incident reporting after hours & escalating incidents to management with urgency
  • Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
  • Comply with all health and safety legislation and guidelines

The successful applicant will have excellent written and verbal communication skills, strong attention to detail, problem solving and lateral thinking skills, and the ability to work independently as well as within a team. Due to the on-call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis.
Rewarding and purpose-driven start to your career
Work with people who love what they do & have a passion to make a difference
Flexible ways of working and working hours
Friendly, warm & supportive team environment
Learning and development opportunities
Clear career pathways & progression opportunities

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