Customer Service Representative
3 weeks ago
The Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class services that align with our Mission, Vision, and Values.
Key Responsibilities:
- Provide outstanding customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems
- Offer expert advice and sell memberships to new and renewing customers
- Promote our centers' services and programs to customers and manage bookings and enrollments
- Develop and maintain strong relationships with customers
- Exercise excellent public relations at all times
- Ensure the safe and secure opening and closing of the center
Requirements:
- Positive, friendly, and energetic work style
- Strong administrative skills
- Proficiency in computer software packages and point of sale systems
- Desirable: experience in the leisure industry
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check
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