Experience Design Implementation Specialist

1 week ago

Brisbane, Queensland, Australia beBeeImplementation Full time $100,000 - $120,000
">Job Summary

The Experience Design Implementation Specialist plays a pivotal role in enhancing employee experience by collaborating with stakeholders to understand, develop, and deliver value-add improvements related to services and processes.

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This specialist will lead the rollout of new services and processes, identifying barriers and enablers to change, and ensuring successful adoption through structured change and transition planning.

Key Responsibilities:
  • Drive Implementation & Change: Lead the rollout of new services and processes, identifying barriers and enablers to change, and ensuring successful adoption through structured change and transition planning.
  • Stakeholder Engagement: Collaborate with delivery teams and stakeholders to co-design, test, and implement improvements that enhance the employee experience.
  • Content & Channel Management: Maintain and update key communication channels (e.g. Self-Service, ServiceNow, Intranet) with accurate, timely content to support leaders and team members.
  • Training & Communication: Develop training materials and deliver change communications to build capability and support smooth transitions.
  • Research & Insights: Conduct discovery activities and change impact assessments to uncover needs, risks, and opportunities for improvement.
Requirements:
  • Strong stakeholder management capabilities and experience designing customer-centric solutions that achieve mutually beneficial outcomes.
  • High-level written and verbal communication skills and stakeholder management capabilities.
  • Experience writing for the web.
  • Experience in program management and working with senior leaders is essential.

This role offers excellent training and development opportunities, flexible work arrangements, and a supportive team environment.

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