End User Technology Specialist
2 days ago
This role is an integral part of the technical support services team, responsible for the operational delivery and management of all end-user technology infrastructure.
About the Position- Establish, maintain and improve engagement with internal and external stakeholders to ensure that the delivery of services meets their needs.
- Assess the efficiency and effectiveness of processes/systems to deliver current and future customer requirements.
- Identify any critical service delivery vulnerabilities and operational risks and ensure adequate measures are in place.
- Identify and champion initiatives that enhance scalability, availability, performance and the adoption of new technologies to drive increased business value.
- You will bring 4-5 years of experience as a Technical Support Specialist, demonstrating a personable approach and strong ability to manage competing priorities with composure.
- Proven technology domain expertise including Windows 10 and 11 Workstation, SCCM and Mobile Device Management.
- Experience in incident, problem, change and configuration management.
- Demonstrated knowledge of IT Service Delivery and driving continuing service improvements.
- Salary packaging and novated leasing options.
- Professional development and career progression.
- A supportive team environment celebrating diversity and promoting healthy work-life balance.
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