Customer Service Representative
4 days ago
We are seeking a dedicated professional to fill this Customer Service Representative role.
Main Responsibilities:- Establish and maintain strong relationships with customers, dealers, and internal colleagues to drive customer satisfaction.
- Communicate effectively with customers, process orders, handle credits and returns, and provide product advice to maximise sales opportunities.
- Promote additional products through sales incentive programs, contributing to business growth.
- Handle customer complaints professionally, ensuring swift resolutions while maintaining successful business relationships.
- A minimum of two years' experience in a customer service role within a fast-paced environment.
- Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
- Proficiency in Microsoft Office and excellent numeracy and literacy skills.
- SAP experience is desirable but not essential; willingness to learn is more important.
- Extensive training and development opportunities to grow your skills and advance your career.
- A collaborative work environment where customer satisfaction is the top priority.
- The opportunity to engage with a diverse customer base and work in a stable and supportive work schedule.
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