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Medical & Dental Support Specialist

1 month ago


Erina, New South Wales, Australia Karalta General Practice Full time
Job Summary

We are seeking a highly organized and customer-focused Medical & Dental Support Specialist to join our team at Karalta General Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our medical and dental teams.

Key Responsibilities
  • Customer Service
    • Provide a warm and welcoming experience for patients, responding to their needs and concerns in a respectful and unbiased manner.
    • Communicate effectively with patients, doctors, and other staff members to ensure seamless care and efficient practice operations.
  • Appointment System
    • Manage the appointment system, ensuring timely and accurate scheduling, and maintaining effective communication with doctors and patients.
  • Medical Record Management
    • Maintain patient confidentiality and ensure accurate and up-to-date medical records, including computer filing and archiving.
  • Billing and Finance
    • Process patient accounts, including Medicare, Veterans, and private billing, using the Pracsoft billing system.
    • Handle money, banking, and balancing, ensuring accurate and timely financial transactions.
  • Teamwork and Communication
    • Work collaboratively with the reception team, practice nurse, and doctors to ensure effective communication and seamless care.
Requirements
  • Excellent customer service and communication skills.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Good general computer skills, with experience using Pracsoft and other medical software.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a supportive and dynamic work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.