Customer Experience Team Leader

3 weeks ago


Perth, Western Australia ABN Group Full time

About ABN Group

We're a leading building, property, and finance group in Australia, making homeownership a reality for thousands. Our reputation for quality and care is built on 90,000 homes and 40,000 financial solutions.

The Role

As a key member of our Construction CX team, you'll maintain consistency, quality, and accuracy in our documentation process. Key responsibilities include:

  • Leading the team to provide an exceptional customer experience
  • Reviewing and evaluating procedures for continuous improvement
  • Providing guidance, training, and development to the team
  • Managing and collating reporting and tracking of team KPIs
  • Effectively rolling out new procedures and collaborating with stakeholders
  • Promoting NPS and considering customer journey in decision making

You

This position requires someone with a continuous improvement mindset and the ability to influence and deliver ABN's commitment to a positive customer experience. You'll have leadership capabilities, a customer-centric mindset, and exceptional communication skills.

Why ABN?

We offer a dynamic and collaborative culture, flexibility, career growth opportunities, wellness programs, and health coverage. If you're passionate about innovation and excellence, we invite you to be part of our community.



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