ICT Support Engineer

3 weeks ago

Canberra, ACT, Australia APS Full time
About the Role

The APS is seeking a motivated and high-performing individual to lead our technical engineering team in delivering Mobile ICT capability to Defence. This role is ideal for someone who has a good understanding of technical elements of mobile ICT technologies, with a can-do approach and a desire to grow their career in a technical engineering stream.

You will be working with a supportive, skilled, and diverse team dedicated to the delivery and support of Defence's ICT mobility capability and will be supported in training and development to complement your current, relevant skills.

Key Responsibilities
  • Lead a team of engineers to manage in-house iOS application development, packaging, testing, and deployment.
  • Manage document governance for complex mobile applications using supplied specifications, standards, and tools.
  • Liaise with stakeholders such as application developers and system owners to understand and assist with application development to meet technical requirements.
  • Manage the release of Defence public mobile applications by assisting with the packaging, signing, and submitting to the Apple and Google application stores.
  • Manage mobile application vetting, including preparing security assessment reports, seeking relevant approvals, and implementing the respective deployment on various mobility systems.
  • Manage testing of mobility system updates, new mobile operating systems, new mobile devices, preparing assessment reports, seeking relevant approvals, and deploying on various mobility systems.
  • Coordinate the research, collation, and recommendation of options for a solution to issues or capability improvements to achieve desired outcomes.
About Our Team

The Defence Mobility Team is responsible for providing Mobility capability to Defence. This includes mobile phones, tablets, laptops, mobile applications, remote access solutions, and mobile communication services across the various security classifications, whether that be standalone or network connected.

It is our mission to deliver leading-edge sovereign capability to support Defence's mission. Due to the nature of the work, our successful candidate will predominantly work on-site, but we can offer unique, challenging, and rewarding work, access to training, development, and mentoring programs, and a work-life balance.

Requirements
  • Experience in leading a team of technical specialists to provide outputs in line with business requirements.
  • Experience in technical tasks such as patching, troubleshooting, configuring, and testing.
  • Experience with any mobile application development language (i.e., Swift or any other coding language), deployment to in-house and public app stores.
  • Ability to work in a fluid environment by remaining flexible and working with multiple stakeholders.
  • Excellent verbal and written communications skills.

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