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Student Services Team Lead

3 weeks ago

Lismore, Australia beBee Careers Full time

Service Delivery Specialist

We are looking for a dedicated professional to coordinate exceptional student service delivery as part of a cross-campus coordinator group. As the Client Services Coordinator, you will supervise a campus-based team and provide expert advice on policy, procedures, and complex matters.

Your Main Tasks:

  • Oversee the delivery of in-person, phone, and digital service coverage, ensuring effective management of processes and services.
  • Mentor and train Student Advisors to ensure effective communication of course requirements.
  • Collaborate with other Team Leaders to promote excellent service delivery across campuses.

About Your Qualifications:

  • Demonstrated experience in leading a team, with a strong commitment to service excellence.
  • Tertiary qualification or extensive administrative experience, plus leadership skills.
  • Excellent communication and interpersonal skills, enabling you to handle a wide range of enquiries.