Ecommerce Coordinator

About the Role:

We are seeking an experienced Ecommerce Coordinator to join our dynamic team at Hairhouse. As a key member of our ecommerce team, you will be responsible for managing and enhancing our online sales channels, ensuring a seamless customer experience.

Key Responsibilities:

• Manage day-to-day operations of multiple e-commerce platforms for web & app, making recommendations for site improvements and strategies to drive customer conversion and increased sales.
• Execute online marketing campaigns for all promotions, product launches and online sales activity, including testing across multiple platforms (Web & App).
• Management of all online content, including imagery, product descriptions, pricing, blogs & videos, ensure all content is optimised for SEO and up to date across all platforms (Web/App).
• Responsible for management of merchandising platform for effective merchandising aligned with merchandising strategies, search optimisation, personalised recommendation and bundling across all digital touchpoints.
• Management of website and app IA including navigation, categories, filters and sort to optimise customer experience and conversion.
• Produce and present weekly sales reports and merchandising/search performance analysis.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in an ecommerce role, within FMCG, fashion or beauty online retail business.
• Strong understanding and experience of Shopify, merchandising platforms and digital marketing tools (e.g., Google Analytics, SEO).
• Excellent organisational and multitasking skills with a keen attention to detail.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Exceptional communication and interpersonal skills.

About Us:

Hairhouse is Australia's leading Hair & Beauty services and retail destination offering the widest range of professional hair products and providing the ultimate customer experience for anyone who desires to look and feel their very best. With online and over 100 stores nationally, the Australian, family-owned business provides Australians with an unsurpassed range of leading hair brands alongside salon and piercing services whilst retaining an internal culture based on honesty, integrity, hard-work and big dreams.