Customer Experience Manager

3 days ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $110,000 - $130,000

Key Operational Leadership Role:

This role is responsible for driving retention, loyalty, and growth opportunities within the dynamic customer service team.

Main Responsibilities:

  • Lead exceptional sales through customer-centric teamwork and professional ethics.
  • Identify and implement performance improvement processes for inbound and outbound activities.
  • Develop and manage outbound campaigns to increase Net Amount Financed (NAF) and loyalty.
  • Foster strong relationships with dealers to achieve business objectives.
  • Empower team members to deliver outstanding customer experiences.

Essential Skills and Qualifications:

  • Strong people development abilities and coaching skills.
  • Ability to innovate and objectively assess new ideas.
  • Transparent review of customer results and commitment to continuous learning.

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