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Hotel Operations Manager

2 months ago

Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

About Workforce Australia for Individuals

At Workforce Australia for Individuals, we believe in empowering our team members to deliver exceptional experiences for our clients, partners, and stakeholders. Our organization is built on a foundation of luxury, high-volume operations, and a commitment to excellence in every aspect of our business.

The Opportunity

  • Provide exceptional leadership and direction to our day-to-day operations, ensuring a seamless and high-quality experience for our clients.
  • Drive employee engagement strategies and promote a positive culture, fostering a collaborative and inclusive environment for our team members.
  • Lead, coach, and mentor managers to support their success and development, empowering them to achieve excellence in their roles.
  • Oversee the client experience, ensuring service quality and consistency, as reflected in our performance metrics.
  • Proactively review our products, services, and procedures to uphold and evolve our offering, staying ahead of industry trends and best practices.
  • Execute global programs, initiatives, and projects, as assigned globally, to drive business growth and expansion.
  • Manage key financial metrics, including expenses management and profitability analysis, to achieve our business objectives.
  • Stakeholder management with ownership, external suppliers, and internal teams, ensuring seamless communication and collaboration.

Key Attributes

  • A proven track record in delivering outstanding results as a hotel or division manager.
  • A leadership style that is authentic, engaging, and strategic, based on identified business priorities.
  • Capable of mentoring and driving direct reports to achieve excellence and professional growth.
  • Impeccable communication, problem-solving, and influencing skills.
  • Strong knowledge of all areas of the hotel, within a luxury, high-volume operation.
  • A collaborative style that will build strong relationships across the hotel.
  • Emotionally intelligent leader able to connect with staff at all levels, essential to attracting and retaining talent.
  • Involvement in forecast, labor, and strategy meetings.
  • Closely involved with budget process.