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Operations Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeGuest Full time $98,000 - $123,000

Hotel Room Operations Leader

This integral role provides a high level of service to guest experience and presents an amazing opportunity to play a key part in the pre-opening efforts of a prestigious hotel.

Key Responsibilities:

  • Manage and supervise all operational areas of the hotel rooms department.
  • Drive exceptional customer service, understand loyalty programs, VIP guests, groups in house, training and development of talent.
  • Support operations that include fully equipped studio apartments and accommodation rooms.
  • Directs and works with all areas of the hotel's team and department heads to continually improve guest and staff satisfaction and maximize guest satisfaction.

Requirements:

  • Passionate and charismatic leader with outstanding communication skills.
  • Committed to creating a memorable and welcoming atmosphere for customers.
  • Deliver cleanliness and personalized, attentive service that exceeds guest expectations.
  • Balance the needs of their team, guests, and the business itself, while maintaining a focus on excellence and continuous improvement.