Family Support Liaison

4 days ago


Sydney, New South Wales, Australia beBeeCommunicator Full time $60,000 - $70,000
Job Overview

The Concierge Team Member is a key role that requires strong communication skills and the ability to handle multiple tasks.

Key Responsibilities
  • Promote centres with confidence and clarity, showcasing their services and benefits to families.
  • Assist families with centre tours, enrolment paperwork, bond payments, and provide follow-up support throughout the process.
  • Respond thoughtfully to objections and help families find the best solution based on their needs and preferences.
  • Monitor and manage centre availability reports, ensuring up-to-date knowledge of opening hours and placements.
  • Contribute to outreach initiatives, such as waitlist campaigns, SMS communications, Google review responses, and other promotional activities.
Requirements
  • A warm, professional communicator with a passion for helping families, possessing excellent interpersonal and problem-solving skills.
  • Confident managing a high volume of inbound and outbound calls (approx. 80/day), with strong organisational skills and the ability to adapt to changing priorities.
  • Excellent critical thinking and analytical skills, with the ability to follow guidelines while adapting to unique family needs.
  • Tech-savvy: comfortable working across platforms such as Microsoft Office, Teams, Rapid, PureCloud, Genesis, GWay, and LT.
  • A collaborative team player who is open to feedback, eager to learn, and committed to self-improvement.


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